FAQs

Information You Need

Reservation

1. How can I make a reservation?

You can easily make a reservation through our website by selecting your preferred car, rental dates, and pickup location. Once you confirm your booking, you’ll receive an instant confirmation email.

2. Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation online before your scheduled pickup time. Please check our cancellation policy for any applicable charges.

3. Do I need to pay in advance to reserve a car?

In most cases, a small deposit or advance payment is required to secure your booking, while the remaining amount can be paid at the time of pickup.

Payment

1. What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payments. Cash payments may be available at select locations.

2. Is a deposit required when renting a car?

Yes, a refundable security deposit is required at the time of pickup. The amount varies depending on the vehicle type.

3. Are there any hidden charges?

No, we believe in transparent pricing. All costs, including insurance and taxes, are clearly shown before you confirm your booking.

Preparation

1. What should I bring when picking up the car?

You’ll need your driving licence, proof of ID (passport or national ID), and the payment card used for booking.

2. Do I need to inspect the car before driving off?

Yes, we recommend checking the vehicle with our staff during pickup to ensure any existing marks are noted for your peace of mind.

3. Can I request extras like a child seat or GPS?

Of course! You can add extras such as child seats, GPS, or additional drivers during the booking process or at pickup (subject to availability).

Refund Policy

1. Can I get a full refund if I cancel my booking?

Yes, you’ll receive a full refund if you cancel at least 24 hours before your scheduled pickup time.

2. What happens if I cancel late or don’t show up?

Late cancellations or no-shows may result in partial or no refunds, depending on our cancellation policy.

3. How long does it take to process a refund?

Refunds are usually processed within 5–7 business days, depending on your bank or payment provider.

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+1-222-333-4444